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Frequently Asked Questions

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  • PricingIn-Store
  • Selling in Store
  • Selling via Home Service
  • Selling via Courier Pick-up
Are there any documents required for the purchase? Identification documents are required. Please bring the original of one of the following.
・Driver's license
・Alien identification card (*Special Permanent Resident Certificate)
・Passport (must still be valid and bear your name and address)
・SSS card
・Postal ID
・Voter's ID
・National ID
・Birth certificate
・TIN ID
・Phil Helth ID
Aside from bags, what else can I sell to EcoRing Philippines? EcoRing Philippines accepts pieces from any item category as long as they're from a luxury designer brand. This includes bags, small leather goods, watches, jewellery, clothing, shoes and all types of accessories (even branded fountain pens and homewares!). Click here to check out what our customers have been selling to us!
Do you only accept items from popular high-end brands such as Hermes and Chanel? No, quite the opposite - EcoRing Philippines accepts items from a wide variety of luxury brands, including those that are normally rejected by other secondhand shops. The list of brands accepted is non-exhaustive and constantly evolving, so do drop us a Messenger if you are unsure whether your item can be accepted.
Must my items be in good or unused condition to be accepted? While the prices offered for new and unused luxury pieces are generally higher, EcoRing Philippines does accept old and even broken / defective pieces as long as they're from a luxury designer brand. EcoRing Philippines is also one of the few local secondhand shops that accepts pre-owned luxury items which do not come with the original receipt or authenticity card. If you have any used, vintage or defective piece from a luxury designer brand, drop us a Messenger to find out how much we can offer!
Can I re-purchase what I had previously sold to EcoRing Philippines? Unfortunately, EcoRing Philippines is not able to return or provide any buy-back options for any item(s) sold to us. Arranging for the customer to buy-back an item sold constitutes as a pawnbroken transaction under the Pawnbrokers Act. As we do not have a pawnbroking license, we are unable to provide any sale or re-purchase agreements in all circumstances.
Do you provide any authentication or certification services for branded luxury items? No, EcoRing Philippines does not provide any authentication / certification services for branded luxury items. Any questions pertaining to the authenticity of your item(s) will not be entertained, as we are not affiliated with the brand of the item(s) in question.
Is there a fee for the assessment? EcoRing offers free assessments. If you have not decided whether or not to sell your item and would like to just get an estimate, please feel free to contact us.
At what age can a purchase be made? We do not do business with anyone under the age of 18. We only do business with persons over the age of 18.
I have reconsidered the purchase of this item once it has been purchased. I want to cancel the transaction, can I return it? We apologize for the inconvenience. As stated in our purchase agreement, once we have purchased an item, we are unable to cancel the purchase. We will confirm your intention to sell after the appraisal, so please consider carefully before making a decision.
How is the price for my item determined? Generally, the prices offered by EcoRing Philippines are determined by the latest market trends and demand for each respective item models. We utilise price data for pieces of similar conditions through a variety of sources such as luxury auctions, industry reports and online marketplaces.
Can I get a price estimate for my items before deciding whether to sell to you? Yes of course - To receive an accurate price estimate for your items, it is important to drop us a Messenger with photos of your items taken from various angles and highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc.)
 
As items from certain brands may require specific details, our team will request for additional photos or details as necessary to provide an accurate estimate for your consideration. However as a rough guide, your pictures should include the following:
 
  • Bags / Small Leather Goods ? Pictures of exterior (front and back), interior, close-ups of handles, corners and straps (where applicable)
  • Watches ? Pictures of front and back of the watch face, close-ups of watch strap and buckles. Do provide us a photo of the guarantee as well for us to check the purchase year and model number.
  • Jewellery ? Pictures of the whole item, size, and weight if possible (for models with multiple sizes). Do let us know whether or not the item comes with any certification or not as well.
  • Clothing / Shoes / Accessories ? Pictures showing the whole design, any areas with signs of use. For clothing, do send us a photo of the tags as well (both brand name tag at the back and care tag inside).
Will the final price offered be the same as what was quoted to me on Messenger? Once our EcoRing Luxury Appraisers have assessed the actual conditions of your items, we will do our best to ensure that the final price offered is similar to the initial price estimate quoted over Messenger. However, kindly note that the initial price estimate is provided solely based on the images and details received from you, which at times may not be representative of the actual condition of your items.
 
Therefore, in order to minimize the gap between our initial price estimate and the final price offered, please provide us with multiple photos of your items taken from various angles and highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc).
How much are your appraisal fees for assessing my items? EcoRing Philippines conducts each appraisal session for free* so you can find out how much your pre-loved designer items are worth without incurring any fees! All quotations are provided for free and on a non-obligatory basis, so there is still room for you to change your mind after receiving our final price offered.
 
*Except for cases where the total price estimate quoted over Messenger is less than PHP 4,000 and the Courier Pick-up option is selected. In such cases, a distance-based courier fee will apply.
Do I need to make an appointment before visiting your store? Reservations can also be made using the reservation form.
Of course, you can also use the service without a reservation.
*Customers with reservations will be given priority.
How do I schedule for a home visit to sell my items? Before booking a Home Service appointment with EcoRing Philippines, please allow us to provide a price estimate for your items so that you can get a rough gauge of what to expect before our actual visit.
 
Kindly drop us a Messenger indicating that you'd like to opt for the Home Service option and send us multiple photos of your items taken from various angles. Please remember to highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc).
Are there any fees involved under the Home Service option? No, the Home Service option is provided by EcoRing Philippines for free.
How do I schedule for a courier pick-up for the items I'd like to sell? Under this option, your items will be assessed remotely by our EcoRing Luxury Appraisers. Therefore, please request a price estimate for your consideration before scheduling for a pick-up at your preferred timing.
 
Kindly drop us a Messenger indicating that you'd like to opt for the Courier Pick-up option and send us multiple photos of your items taken from various angles. Please remember to highlight any signs of use such as scratches, stains, odour, discoloration etc. Please also provide the list of accessories, if any, that comes along with each of your items (e.g. original receipt, authenticity card, packaging box, dustbag, etc).
What happens if my items are damaged / lost in transit? For any damage or loss during transportation, the customer should consult the shipping company.
We are not responsible for any damage or loss during transportation.
Are there any fees involved under the Courier Pick-up option? Customers are responsible for making their own arrangements with the courier company.
The customer is also responsible for shipping costs.
How soon can I receive the final offer price after my items are picked up? The general lead time for delivery ranges between 1 to 2 workings days. Our EcoRing Luxury Appraisers will assess the actual conditions of your items as soon as they're received and provide the final offer price thereafter. Any changes or delay to the delivery schedule will be promptly communicated via Messenger.
Can I change my mind after receiving the final offer price? Estimates at Ecoling Philippines are free of charge.
However, if you decide not to sell after receiving the final quotation, you will be responsible for return shipping charges.
 
Are there any documents required for the purchase? Identification documents are required. Please enclose a copy of one of the following
・Driver's license
・Alien identification card (*Special Permanent Resident Certificate)
・Passport (must still be valid and bear your name and address)
・SSS card
・Postal ID
・Voter's ID
・National ID
・Birth certificate
・TIN ID
・Phil Helth ID
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